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OUR SERVICES

Enhanced Technical Assistance and Personalized Support.

You’ll receive unmatched support from more than 20+ members who are dedicated to saving you weeks and even months of data analysis. Our data collection covers every public piece of information about manufacturers or parts with assurance levels up to 99.8%, allowing you to see project completion by a specific date.

Competitive Analytics

Our Supplier Competitive Analytics Tool is aimed at component manufacturers who would like to gain deeper insights into the competitive market. Through a set of APIs and dashboards, manufacturers have access to cross referenced competitive part information, technology status and market trends of parts over time.

Cost Management

Our Cost Management Tool and Services provides customize dashboards and online reports on cost reduction, cost negotiation, consolidation of FFF components and sourcing opportunities across multiple designs.

Alert Manager

Alert Manager is a collaborative PCN Management Database that stores customer AVL and BOM PCNs and lifecycle changes.   Through proactive alerts, provided workflows, task assignments, and task tracking, organizations are enabled to effectively and efficiently the impacts and risks of EOL notices and PCNs.

Data Scrubbing

Legacy databases and part libraries are plagued with outdated part numbers, datasheets and incorrect lifecycle status. With SiliconExpert data scrubbing services we refresh your database with real time parts data by matching every customer part through our 1 billion part plus database. If a part is unknown, we find and validate your parts data.

Why Choose Us
  1. Respond as soon as possible.
  2. Explain what may have gone wrong.
  3. Provide context for what happened.
  4. Reassure the customer that this won’t happen again.
  5. Offer an incentive, refund, or discount.
  6. Allow them to respond with further questions, comments, or concerns.
  7. Follow up with the customer.
  8. Accepting customer feedback.
  9. Motivating them for providing good business rating.